Call Spotlight is currently affected by a service disruption at Azure OpenAI Service

Incident Report for Gong

Resolved

This incident has been resolved.

Posted Nov 29, 2023 - 23:43 PST

Update

We are continuing to work to resolve this issue. Please check back for updates.

Posted Nov 29, 2023 - 13:27 PST

Identified

The cause of the issue impacting Call Spotlight has been identified and our teams are working to resolve it. Please check back for updates.

Posted Nov 29, 2023 - 09:59 PST

Investigating

Users may be experiencing disruptions to Call Spotlight due to a service outage at Azure OpenAI Service. The following Gong component are affected: Conversation Intelligence Our teams are working quickly to investigate and address the issue.

Posted Nov 29, 2023 - 09:58 PST

This incident affected: Conversation Intelligence.